Chief Customer Officer

in Digital Services
Full Time
United State (Remote)
September 1, 2025
$255000 - $286000 / year
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Job Description

About Us

We are a global leader in technology and digital services, trusted by millions of businesses and consumers worldwide. Our platforms and solutions power seamless customer experiences across industries, driving innovation, engagement, and loyalty at scale. With a global presence spanning North America, Europe, and Asia, we combine cutting-edge technology, customer insight, and operational excellence to deliver value to some of the world’s most recognized brands.

Our mission is clear: to put the customer at the center of everything we do. In an era of rapidly evolving digital expectations, we believe that customer experience is not just a business function but a core differentiator. By blending data-driven insights with personalized service, we create experiences that build trust and long-term partnerships.

Our culture thrives on collaboration, accountability, and customer obsession. We empower leaders to innovate, challenge convention, and drive measurable impact on a global stage. Joining us as Chief Customer Officer means taking on one of the most critical leadership roles in the enterprise—ensuring every interaction strengthens relationships, every touchpoint builds loyalty, and every initiative reinforces our reputation as a customer-first organization.

PRINCIPAL DUTIES AND RESPONSIBILITIES (ESSENTIAL FUNCTIONS)

  • Customer Experience Leadership: Define and execute enterprise-wide strategies that deliver world-class customer experiences across all channels and markets.

  • Customer Success & Retention: Lead global customer success functions to improve adoption, retention, and lifetime value.

  • Voice of the Customer: Establish systems for capturing customer insights, feedback, and satisfaction metrics to drive continuous improvement.

  • Digital Engagement: Leverage AI, analytics, and customer platforms to deliver hyper-personalized, scalable experiences.

  • Operational Alignment: Partner with Operations, Sales, Marketing, and Product teams to ensure seamless, consistent delivery of customer value.

  • Global Service Delivery: Oversee service excellence in multiple geographies, ensuring quality, compliance, and cultural alignment.

  • Crisis & Issue Resolution: Lead executive-level engagement during escalations, ensuring rapid and effective customer issue resolution.

  • Executive Reporting: Provide insights, KPIs, and customer-centric recommendations to the CEO, Board of Directors, and senior leadership.

Qualifications, Special Knowledge, Education and Abilities

  • 15+ years of progressive experience in Customer Experience, Customer Success, or Service Leadership, with at least 7+ years in executive roles.

  • Proven success in technology, SaaS, digital services, or consumer industries at scale.

  • Expertise in customer experience frameworks, NPS/CSAT, CRM platforms, and retention strategies.

  • Strong track record of driving customer-centric transformation in global enterprises.

  • Advanced degree in Business, Marketing, or related field (MBA preferred).

  • Exceptional communication, executive presence, and Board-level influencing skills.

  • Demonstrated ability to lead large, cross-cultural customer organizations in complex environments.

Strategic Support

The Chief Customer Officer serves as a strategic partner to the CEO and executive committee, ensuring customer experience becomes a growth driver for the enterprise. This includes:

  • Advising on customer-centric business strategies and investment priorities.

  • Partnering with Product and Technology to influence roadmaps that align with customer needs.

  • Driving brand differentiation through customer trust and loyalty initiatives.

  • Supporting ESG and sustainability efforts by embedding customer voice in corporate responsibility programs.

Working Conditions

  • Remote role with periodic travel for executive meetings, customer forums, and global service reviews.

  • Requires flexibility to operate across multiple time zones to support international operations.

  • High-visibility C-suite role with significant accountability for customer outcomes and corporate reputation.

  • Fast-paced environment demanding resilience, agility, and strong decision-making under pressure.

Why Join Us?

  • Compensation Package: Base salary $255,000 – $286,000, plus performance bonus, long-term equity, and executive benefits.

  • Global Impact: Lead the customer experience strategy for a Fortune-class enterprise.

  • Innovation Platform: Leverage world-class technology and data to deliver personalized experiences.

  • Executive Authority: Direct visibility with the CEO and Board, influencing company-wide strategy.

  • Customer-Centric Culture: Join a leadership team that values trust, loyalty, and measurable outcomes.