Job Description
About Us
We are a global leader in technology-enabled services and digital commerce, delivering innovative solutions that power growth, efficiency, and customer trust across multiple markets. With a global footprint spanning North America, Europe, Asia, and emerging regions, our enterprise serves millions of customers daily through scalable platforms, seamless service delivery, and operational excellence.
Our mission is to redefine how businesses operate in a digital-first economy by combining advanced technology with operational discipline. From customer-facing services to back-end infrastructure, our operations drive performance and fuel global competitiveness.
We believe that operations are the backbone of enterprise success. Our culture values precision, accountability, and continuous innovation. Joining us as Senior Manager of Operations means stepping into a leadership role where you will shape processes, optimize performance, and deliver measurable outcomes that influence the entire enterprise.
PRINCIPAL DUTIES AND RESPONSIBILITIES (ESSENTIAL FUNCTIONS)
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Operational Leadership: Manage day-to-day operations across multiple business units, ensuring alignment with strategic priorities and corporate objectives.
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Process Optimization: Implement Lean, Six Sigma, and automation initiatives to drive efficiency, reduce costs, and improve scalability.
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Performance Management: Track KPIs, analyze metrics, and ensure operational goals are consistently met or exceeded.
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Team Leadership: Lead, mentor, and develop high-performing operational teams across global and cross-functional settings.
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Risk & Compliance: Ensure compliance with corporate, regulatory, and industry standards while embedding a culture of accountability.
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Cross-Functional Collaboration: Partner with Finance, Technology, HR, and Commercial teams to align operations with enterprise-wide strategies.
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Innovation Integration: Drive adoption of new technologies and digital solutions to support operational excellence.
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Executive Reporting: Provide regular operational performance updates and insights to senior leadership.
Qualifications, Special Knowledge, Education, and Abilities
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10+ years of progressive leadership experience in Operations, Program Management, or Business Transformation.
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Proven success in technology, SaaS, consumer services, or large-scale enterprises.
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Strong expertise in Lean, Six Sigma, Agile methodologies, and operational efficiency frameworks.
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Demonstrated financial acumen with experience managing budgets, cost optimization, and resource allocation.
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Advanced degree in Business, Operations, or MBA preferred.
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Excellent communication and influencing skills, with the ability to partner effectively across executive and cross-functional teams.
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Experience leading multi-site or global teams in high-growth, fast-paced environments.
Strategic Support
The Senior Manager of Operations acts as a strategic partner to the Vice President of Operations and the executive leadership team, ensuring day-to-day execution aligns with long-term enterprise goals. This includes:
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Designing operational roadmaps that scale with corporate growth.
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Advising on resource planning, cost efficiency, and digital transformation initiatives.
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Supporting enterprise ESG goals through sustainable operational practices.
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Serving as a bridge between operational execution and executive decision-making.
Working Conditions
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Remote role with occasional travel for executive meetings, site visits, and operational reviews.
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Requires flexibility across time zones to manage global business units.
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High-visibility leadership role with direct accountability for operational performance and scalability.
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Operates in a fast-paced environment demanding resilience, precision, and strong decision-making.
Why Join Us?
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Compensation Package: Base salary $212,000 – $255,000, plus bonus incentives and comprehensive executive benefits.
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Leadership Platform: Influence day-to-day operations of a Fortune-class enterprise.
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Innovation Opportunity: Work with advanced tools and automation to drive measurable impact.
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Career Growth: Build a pathway toward executive leadership in operations.
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Global Reach: Lead initiatives that impact customers and teams worldwide.