rafiqnawab

• Directed enterprise level digital transformation, across global education platforms (serving 100k+ learners) • Led roadmap and platform strategy including integrating CRM, LMS, assessments and communication tools, unifying student, teacher and parent experiences. • Built and led a global team 130 indirect reports, fostering high-performance, innovation, and collaboration. • Integrated AI/ML tools into product learning ecosystems to personalize experiences, improve retention, and increase delivery efficiency by 11%. • Partnered with product, academic and operations leaders to align digital initiatives with student outcomes, retention ad growth targets (eILP, enrolments, AI assistants, interoperability, virtual live lessons etc.) • Implemented governance frameworks, data privacy controls, and cyber security standards (GDPR, FERPA) • Provided thought leadership to executive teams, presenting solution alternatives and influencing decisions on technology adoption, including leading feasibility analysis for digital platform migrations. • Built high-performance teams, customer-first culture, driving innovation, and knowledge-sharing initiatives. • Built effective reporting dashboard to o monitor adoption, engagement, and academic outcomes. • Negotiated vendor partnerships and managed P&L, SLAs, and outsourcing to maximize commercial outcomes.