Sr VP of Business Operations

Operations
United State (Remote)
August 18, 2025
Full Time
Urgent
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Job Description

About the Opportunity

We are seeking a visionary Senior Vice President of Business Operations to architect and orchestrate the convergence of Marketing, Revenue Operations, and Internal Customer Experience into a unified growth engine. This transformational leader will act as the strategic link between market opportunity and operational execution, driving enterprise-wide initiatives that accelerate revenue velocity, optimize customer lifetime value, and establish sustainable competitive advantage through operational excellence.

As a core member of the executive leadership team, the ideal candidate brings a systems-thinking mindset and the ability to synthesize complex market dynamics, internal capabilities, and customer insights. You’ll be tasked with building and scaling high-performance, cross-functional operating models that position the organization for long-term market leadership.

Reporting Structure

The following positions will report directly to the SVP of Business Operations:

  • VP of Marketing Shared Services

  • VP of Revenue Operations

  • Director of Customer Operations

Key Responsibilities

🚀 Strategic Leadership

  • Develop and execute holistic business strategies across Marketing, Revenue Operations, and Internal Customer Experience (CX).

  • Build market-sensing capabilities that turn competitive intelligence and customer feedback into actionable plans.

📈 Marketing Oversight

  • Lead brand strategy, product marketing, demand generation, and digital marketing initiatives.

  • Drive market positioning and customer acquisition strategies tailored to target segments.

  • Establish thought leadership through strategic content, analyst relations, and industry visibility.

💼 Revenue Operations

  • Own the end-to-end revenue operations strategy, including sales enablement, pricing, pipeline management, and CRM optimization.

  • Collaborate with Sales and Finance teams to ensure operational alignment and revenue growth.

  • Streamline and scale RevOps tools and dashboards for increased visibility and agility.

🤝 Internal Customer Experience (CX)

  • Champion a customer-first culture by aligning internal processes with the needs of customer-facing teams.

  • Monitor customer satisfaction metrics and establish continuous improvement feedback loops.

👥 Team & Culture Building

  • Recruit, mentor, and lead high-performing teams across operations, marketing, and CX.

  • Foster a collaborative, results-driven, and inclusive team culture that embraces innovation and execution.

Qualifications & Experience

  • 15+ years of progressive leadership experience across Business Operations, Marketing, or GTM roles in high-growth SaaS or app-based companies.

  • Demonstrated success owning and aligning multiple functions such as Marketing, Revenue Operations, and CX.

  • Deep expertise in building scalable go-to-market strategies and operational frameworks.

  • Executive-level communication and leadership skills with a strong analytical and commercial mindset.

  • Passionate about innovation, efficiency, and delivering exceptional customer experiences.

Why Join Us?

  • 💼 Impact at Scale: Be a key architect of business growth and customer value creation.

  • 🌐 Remote Flexibility: 100% remote work model with a high-impact executive leadership role.

  • 🌟 Leadership Culture: Work alongside a dynamic, forward-thinking executive team in a purpose-driven organization.

  • 📊 Strategic Scope: Own multiple functions and drive enterprise-wide transformation from the top.

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